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Dr. Mark L. Vincent's Blog

Notes on a Resource: Voice on the Go

Posted by Mark L. Vincent on Jun 27, 2014 10:00:00 AM

Voice on the Go

Manufacturer Information: Voice on the Go, Inc.

Subject area(s): Voice to text and text to voice technology

Type of resource: Mobile computing

----Ratings (1-5)*----

Thought leadership = 2. This overall form of techology remains great as an idea and horrible in execution. Voice on the Go is one of the best available and it is still horrible. Some form of breakthrough technology is needed or else anyone using voice to text/text to voice still needs a soundproof, bubble-wrapped cocoon to half-way reach effectiveness.

Voice on the Go has put a lot into this: an affordable package, excellent customer service, great online help votgmenus, and easily setup process and ease of navigation on their site. Early adaptors really want this to work--really, really want this to work. They keep trying and trying, but are embarrassed every time they try to demonstrate it to a spouse, friend or co-worker. It might work in a room with absolutely no ambient noise, but how often does that happen?

Accessibility of the material = 3. Voice on the Go excels here. There is no problem getting connected and the voice activated navigation menus are both easy to understand and extensive. Yet, you have to be understood for the voice activated navigation menus to work. In more than six months of use, the highest accuracy in being understood that I could reach was 50% or less. It didn't matter if I was in a moving car or in a room. It didn't matter if I used my car's bluetooth or a headseat. Any additional noise kept it from understanding me, or worse, misunderstanding me.  Two misunderstandings in a row and it was translating my near-to-swearing responses into German and sending them to people I don't know. No joke!

Mix of theory and practice = 2. This technology is supposed to work - theoretically. And it does once in a while, in the quiet space between potholes, hiccups, or shifting in your seat.  The big problem is that mobile technology like this makes the user need to become immobile if it is going to work at all.

Look and feel = 4. Everything about the Voice on the Go package feels like this is a wonderful solution to needing to access and respond to e-mails while driving somewhere, remaining hands free, just like carrying on a conversation. Except, it doesn't work.

Engagement of the audience = 1. Only the most patient and persistent person in the quietest (probably parked) car is going to get any consistency from this service. 

_______________________________

* How we construct our ratings 
1= Not registering
2= Present
3= Effective
4= Commendable
5= Outstanding

--mark l vincent

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Topics: Mark L. Vincent, Design Group International, notes on a resource, Mobile Computing, Mobile Communication

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