As an organizational development firm committed to process consultation we don't sell products. We do, however, cultivate relationships where we can recommend them, especially when a client needs a product that enhances their infrastructure, reduces administrative time and/or improves efficiency.
When we form such a relationship we strive for the following:
- We want to be sure there is some level of customization for a specific context and a sensitivity to a process orientation. In other words, solutions need to fit to the client far more than the client must adjust to a product.
- We want a relationship and direct access with the product provider so we can advocate for the client perspective.
- We try to offset some of our costs for providing information to clients but without becoming a product sales force.